Terms and Conditions qq8821 —
Official Platform Terms of Use

These Terms and Conditions ("Terms") govern your use of the qq8821 platform, including the website, mobile app, and all services provided by qq8821 ("Platform"). These Terms should be read together with Privacy Policy and Responsible Gaming Policy ours, both of which form part of this overall agreement.

By clicking the "Register", "Login", or by using any part of the qq8821 platform, you confirm that:

• You have read and fully understood these Terms and Conditions;
• You agree to be bound by all provisions contained herein;
• You meet all eligibility requirements stated in Section 2;
• You use this platform of your own free will and assume full responsibility for any associated risks.

To register and use the qq8821 platform, you must meet all of the following eligibility requirements without exception:

• Minimum age requirement: You must be at least 18 years of age at the time of registration.
• Legal capacity: You must have full legal capacity to enter into a binding agreement.
• Restricted non-residents: You do not reside in any jurisdiction that explicitly prohibits online gambling.
• Single account: You do not have any other active or suspended qq8821 account.
• Accurate information: All information you provide during registration is accurate, complete, and up to date.

Qq8821 reserves the right to verify your eligibility at any time. If you are found not to meet any of the above requirements, your account may be suspended or closed immediately and any bonus balance may be forfeited.

During registration, you are required to provide accurate and complete information including your full name, phone number, email address, and date of birth. All this information will be verified through the KYC (Know Your Customer) process before any withdrawal is permitted.

Your account security responsibilities:

• Keep your password secure and do not share it with anyone, including qq8821 staff;
• Enable two-factor authentication (2FA) for added protection on your account;
• Notify qq8821 immediately if you suspect any unauthorised access to your account;
• Log out of your account after using a shared device;
• Update your contact information if any changes occur.

Qq8821 shall not be liable for any losses arising from a player's negligence in safeguarding their login credentials. All activity occurring under your account is deemed to have been authorized by you unless you have reported loss of access to your account to us.

Qq8821 supports a variety of safe and convenient deposit methods for players in Malaysia, including DuitNow, FPX, TnG eWallet, Boost, GrabPay, and local bank transfers. All transactions are processed through channels protected by 256-bit SSL encryption.

Deposit conditions to be observed:

• Minimum and maximum deposit limits vary by selected payment method and will be displayed during the deposit process;
• Deposits must be made using a payment method registered in your own name — third-party deposits are not permitted;
• Qq8821 does not charge any processing fees for deposits; however, payment service providers may apply their own fees;
• All successful deposits will be credited to your account within the stipulated timeframe based on your chosen method;
• Qq8821 reserves the right to reject or reverse any deposit that appears suspicious or potentially linked to illegal activity.

Players may request a withdrawal at any time, subject to the following conditions. qq8821 aims to process all approved withdrawals within 5 to 15 minutes for e-wallet methods, and within 30 minutes for bank transfers.

Withdrawal terms and procedures:

1. The KYC process must be fully completed before the first withdrawal is permitted;
2. Withdrawals must be made to the same payment method used for the deposit, except in specific circumstances approved by management;
3. The minimum withdrawal amount is RM 50.00 per transaction;
4. Daily, weekly, and monthly withdrawal limits apply according to the player's VIP membership tier;
5. Winnings from bonuses are subject to wagering requirements that must be fulfilled before a withdrawal is permitted;
6. Qq8821 reserves the right to request additional verification documents before approving any withdrawal.

Qq8821 offers a variety of bonuses and promotions from time to time to reward loyalty and attract new members. All bonuses are subject to the specific terms stated in each promotional offer, and those terms form part of these overall Terms and Conditions.

General bonus rules:

• Each player is eligible for each type of promotion once only, unless otherwise stated;
• Bonuses cannot be directly converted to cash unless the wagering requirements have been fully met;
• Wagering requirements typically range from 5x to 30x depending on the bonus type — please refer to the specific promotion terms;
• Qq8821 reserves the right to void related bonuses or wins if there are signs of abuse, including hedge betting or abnormal wagering patterns;
• Unused bonuses will expire automatically once the specified validity period has passed.

Any attempt to manipulate the bonus system through multiple accounts, false information, or other methods deemed dishonest will result in the cancellation of all bonuses and possible permanent account closure.

All games available on the qq8821 platform are operated by licensed software providers and use independently certified random number generators (RNG) to ensure the fairness of every game outcome.

General game rules:

• Each game has its own rules, RTP rate, and betting limits, which can be found in the respective game information;
• Bets that have been confirmed and accepted by the system cannot be cancelled;
• In the event of a technical disruption during a gaming session, affected bets will be settled in accordance with each game provider's policy;
• Qq8821 is not responsible for any losses arising from device failure, internet connectivity issues, or technical disruptions beyond the platform's control;
• The use of automation software, bots, or any programme designed to exploit the gaming system is strictly prohibited.

Qq8821 is committed to providing a safe, fair, and enjoyable gaming environment for all players. As such, all users are required to adhere to the following standards of conduct:

• Be respectful towards other players and all qq8821 staff in every interaction;
• Not distribute offensive, threatening, or inappropriate content through any platform communication channel;
• Not share your account information with any third party or allow others to use your account;
• Not use any method intended to cheat, manipulate, or exploit the system or other players;
• Not engage in any money laundering or financing of illegal activities through the platform.

Qq8821 reserves the right to suspend or close any player's account at any time if there is reasonable cause, including but not limited to:

• Violation of any provision under these Terms and Conditions;
• Fraudulent activity or attempts at money laundering;
• Failure to complete the KYC process within the stipulated timeframe;
• Requests from relevant legal authorities;
• Players who have registered for a self-exclusion programme.

Players may also close their own account at any time by contacting our customer support team. Any valid cash balance (after deducting bonuses that do not meet the qualifying criteria) will be returned to the player in accordance with standard withdrawal procedures.

In the event of account closure due to a breach of terms, qq8821 reserves the right to forfeit all bonus balances and winnings associated with the violating activity.

To the extent permitted by applicable law, qq8821 shall not be liable for any indirect, incidental, special, consequential, or punitive losses arising from or in connection with the use of this platform, including:

• Financial losses arising from wagering outcomes — all bets carry risk and players are fully responsible for their own gaming decisions;
• Service disruptions due to system maintenance, natural disasters, or circumstances beyond our control;
• Unauthorised access to a player's account resulting from the player's own negligence in safeguarding their login credentials;
• Losses resulting from delayed bank transfers caused by third parties such as banks or digital wallet providers.

Qq8821's maximum liability under any circumstances shall not exceed the total net deposits made by the player in the 30 days preceding the claim.

Qq8821 takes responsible gaming seriously. We provide a range of tools to help players maintain control over their gambling activity:

• Deposit limits: Set daily, weekly, or monthly deposit limits on your account;
• Session time limits: Limit the amount of time you spend on the platform each day;
• Break reminder: Take a temporary break from the platform for 24 hours, 7 days, or 30 days;
• Self-exclusion: Enrol in a long-term self-exclusion programme if you feel gambling is becoming a problem;
• Reality check: Receive periodic reminders about your play session duration.

If you or someone you know is experiencing gambling-related problems, we encourage you to seek professional help. For more information on available tools, visit the Responsible Gaming ours.

Qq8821 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time at our sole discretion. Amendments take effect immediately upon being posted on the official qq8821 website.

How we notify you of amendments:

• A notice will be displayed on the platform's home page for at least 7 days after any amendment takes effect;
• Registered players may receive notifications via email or in-app notifications;
• The "Last Updated" date at the top of this document will always reflect the date of the most recent amendment.

Your continued use of the qq8821 platform after any amendment takes effect constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed of the latest applicable terms.